Helpdesk/First Line Support

A Helpdesk/First Line Support person is required for a fixed term 6 month contract in London.
The role will be responsible for providing First Line and/or Second Line technical expertise in the configuration and implementation of PCs and PC networks within the client's systems environment.
Candidates should have the following skills/experience;
* Minimum of two years in a technical support role, supporting PC hardware and software and PC networks.
* An understanding of Equality and Diversity
* PC and LAN hardware devices
* Hardware configuration and LAN connectivity.
* Networking protocols, particularly TCP/IP
* Ethernet
* Microsoft operating systems and network software
* Microsoft application software
* INTERNET use
* Maintaining an awareness of appropriate technologies and developing them to provide solutions.
* Customer's business mission, objectives, strategies and plans
* Able to work alone or as a member of a team
* Good inter-personal skills, verbal and written communication skills
* Good customer-facing skills
* Good problem solving skills.
* Able to work in a meticulous, thorough and persistent manner.
* Willingness to learn new skills and apply them for the benefit of user support.
* Taking ownership of problems and personally ensuring that they are resolved.
* Preparedness to work outside normal office hours to deliver support when necessary, both when planned and in dealing with emergencies
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.