Software Support Analyst Programmer

A fantastic opportunity has arisen for a Software Support Analyst Programmer to join a leading company within the logistics industry, based in Smethwick, West Midlands. Our client boasts an impressive IT team, which the successful candidate will join, and be responsible for managing the existing systems whilst providing a first class service to their customers.

Role: Software Support Analyst Programmer
Location: Smethwick, West Midlands
Salary: Competitive

As a Software Support Analyst Programmer, you will be responsible for:

-Delivering a first class customer experience by providing trouble shooting, problem analysis and expert and specialist software support across our wide range of both internal and external IT applications and systems.
-Manage and resolve complex application incidents that have been escalated, including critical application failures and performance issues.
-Develop Test and Implement Bug Fixes, Data Extracts and Ad-hoc Change Requests
-System/Code analysis of Legacy Systems, making recommendations for replacement

The successful candidate will ideally be educated to degree level (in a relevant discipline) and must be able to demonstrate experience of working within a customer facing application development and support role. You will be a naturally driven individual who is keen to deliver outstanding customer service and effectively communicate on a non-technical level with both internal and external customers. Candidates must be able to demonstrate the following skills:

-Strong understanding of technologies including hardware, operating systems, development languages, databases and interfaces
-Experience with business critical solutions with high volume transactions
-Experience in Data Load, Data Warehouse, Analysis and Reporting
-Have strong coding, Systems and Data Analysis, technical troubleshooting and problem solving and analysis skills.

In addition to this; candidates must be able to demonstrate a working knowledge of some of the following:
-SQL: Oracle/MySQL, NoSQL: MongoDB
-Troubleshooting Web Server technologies and Web applications (Sencha, ExtJS, JQuery, HTML5, JavaScript, Java (include Application Servers), Unix, Linux, Solaris)
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