Support Analyst

This is a fantastic opportunity for a pro-active and driven Support Analyst to join our client based in Worcester.

You will join a leading software provider for the insurance broker market and aim to provide a unique and effective technical support for both insurance companies and brokers. This will be a position of real responsibility and will require you to be highly organised, analytical, results driven and customer focused.

Role: Support Analyst
Salary: £18,000
Location: Worcester

As an Support Analyst, your role will involve:

*To deliver POS/EDI functionality support for proprietary software

*Ensuring support calls are cleared in an efficient and timely manner.

*Effectively manage queries from External and Internal Clients

*Training of other Insurer Support Team personnel on system functionality and support procedures.

*Second line support for more complex broker/insurer issues

*To analyse, identify and resolve support queries via direct communication with insurance companies and brokers.

We are seeking an effective communicator, preferably educated to degree level. You will be natural team player, customer focused with a technical know-how built from your experience within an IT related support role. Candidates will benefit from experience within the insurance industry and experience of network administration, IBM websites and VAN providers.
Most importantly, you will be an effective communicator at Business Level and be able to discuss technical queries in an appropriate manner.
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