IT Operator/Administrator/Entry-Level IT

This is a post for a candidate with a keen interest in IT who would like an opportunity to work in a busy IT department and has a willingness to learn. The role will entail diagnosing and resolving problems and incidents in accordance with agreed technical operating procedures, IT security policies and SLA's.
Also to manage the progress of assigned requests and work packages to ensure effective resolution. Ensure all such activity is logged on the Helpdesk System effectively and that clients, other team members and project managers remain informed of progress.
Manage the handover of all third level support requests to other teams to ensure effective resolution.
Provide comprehensive hardware rebuild/installation/upgrade service.
Implement new IT technologies in line with the requirements of the IT Strategy, by involvement in pilot projects and testing when required. To include PC hardware, peripherals and desktop and office systems software.

Candidates are required to have the following skills & experience;
An interest in IT is required.
* Experience in diagnostics and fault resolutions of computer / printer systems within a 2nd line support role.
* Experience of supporting/implementing clients in a Microsoft Windows operating environment including the corporate desktop application suite
* Experience of installing, configuring and supporting computer systems in a LAN and product networked environment.
* Experience of supporting computer systems on a networked server environment of at least four separate sites connected by a WAN
Candidates will be required to obtain a CRB check for this role.
Candidates must have a driving licence as some travel will be involved in the role.
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.